Return Policy

At Ellington New York, we make every effort to keep our customers satisfied. However, there may be occasions when you wish to return a product. This document clearly outlines our return policy.

Return Conditions

• You may only request a return after you have physically received the item.
• Return shipping costs are the full responsibility of the customer, including any international shipping fees.
• Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels attached.
• Trying on items is permitted; wearing them is not.
• Intentionally ordering multiple sizes with the purpose of partially or fully returning the order is not permitted.

Return Process

• Notify us of your return by emailing info@ellingtonnewyork.com within 14 days of receiving the item.
• We will provide you with the return address of our supplier (located in China).
• You are responsible for returning the item at your own expense, including any applicable customs duties or shipping fees.
• We strongly recommend using a shipping method that includes tracking.

Refunds

Once the returned item has been received at the return address and its condition has been approved, the purchase amount will be refunded within 14 days using the original payment method.

Liability

• We are not responsible for lost packages if the tracking information indicates that the item was delivered to the address provided by the customer.
• If an incorrect address is provided, the responsibility lies with the customer.
• Address errors must be reported within 24 hours of placing the order.

Contact

For any questions regarding returns, please contact us at info@ellingtonnewyork.com.